Achievements in digital transformation and training

Digital transformation

Ho Hsu Hsia has worked on digital transformation as an advisor, consultant and trainer. The record below is limited to what can be stated without naming clients.

• 2025, AI-enabled public services: a programme under the digital government theme.
• 2024, change management for TVET: a programme under the digital transformation theme, aimed at technical and vocational education and training.
• 2022, big data and analytics: a programme under the digital economy theme.
• 2019, health policy and the role of data and technology in healthcare: a digital strategy programme.
• 2018, digital pedagogy and technology-enabled learning: a capability building programme.

Alongside programmes, Ho Hsu Hsia advises on auditing work processes and streamlining them with technology and AI, described on the process audit page. Data skills are backed by the IBM Data Analyst and IBM Data Science Professional Certificates (May 2024) and Microsoft Office Specialist Expert in Excel 2016 (May 2020).

Training and capability building

Ho Hsu Hsia designs and delivers programmes in business and digital transformation, data strategy, leadership, organisational change, TVET digitalisation, digital pedagogy, strategic planning, public policy and digital health. Each starts from learning needs analysis, and is followed by programme evaluation and structured feedback review.

As a visiting lecturer from 2021 to 2024, Ho Hsu Hsia designed and taught Management Information Systems and Spreadsheets to undergraduates, built lesson plans, LMS resources, assignments, tutorials, question banks and examination papers for a newly established campus, and brought AI and digital tools into the teaching materials. The overall teaching evaluation score was 8.9 out of 10. The Advanced Certificate in Training and Assessment dates from February 2015. More is on the capability building and TVET page and the data analytics page.

Leading an international practice

Ho Hsu Hsia has been Director of Blak Rice Pte Ltd since 2013. The role covers setting the company’s strategy and directing its expansion into overseas markets, including business development, budgeting, stakeholder engagement, project scoping and cross-border delivery. Work has taken place in Cambodia, China, Jordan, Lao PDR, Malaysia, Myanmar, Oman, Singapore, Thailand and Vietnam.

International projects follow a stated sequence: a project brief, an on-site visit before the full analysis and proposal, a blueprint, and where useful a second visit for implementation support and fine-tuning. Project delivery skills include agile delivery with Scrum (Certified ScrumMaster, December 2020) and the OTHM Level 8 Diploma in Strategic Management and Leadership Practice (March 2025).

Results reported in the case studies

Three anonymised case studies report these results: an average of 15% of staff time saved each week and 92% of surveyed students rating the speed of information updates 4.5 out of 5 at a private higher education institution; a 23% profit increase and a special community award for a healthcare group; and an external service award mark for a hospitality group. The role in each was strategic: Ho Hsu Hsia analysed the situation, designed the solution, and monitored progress and advised while the client’s team implemented it.

Recognition

Two awards belong to Blak Rice Pte Ltd, the company Ho Hsu Hsia directs: Regional Business Training Provider of the Year at the APAC Insider Singapore Business Awards 2024, and Company of Good: Two Hearts from the National Volunteer and Philanthropy Centre for 2026 to 2028. Issuers and details are on the track record page.

Research and writing

Ho Hsu Hsia writes on topics connected to this work. Is hybrid work the best work model in the era of digital transformation? (2025) reviews about twenty-four sources from 2021 to 2025. NFC, BLE and Robotics: the missing enablers from the IoT ecosystem of Maritime 4.0 (2026) looks at low-power IoT technologies at sea.

Case studies. Three anonymised case studies are on the case studies page. Client names and contract values are not published. Full detail is in the CV.

Frequently asked questions